Our terms and conditions of sale for products purchased on our website, grilleries.com. Please read these carefully before placing an order.
Once you place an order with Grilleries.com, you agree to be bound by these Terms and conditions.
By registering with Grilleries.com you confirm that you are at least 18 years of age and that all information and details provided are your correct, current, and complete details. You agree that you will not use the Website for criminal, fraudulent, or illegal activity or in any manner that would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict, or terminate your access to the Website at any time without notice.
General
For full delivery details please visit our Shipping & Delivery Page.
If you need to return an item for any reason please contact customer service to request a RAN (Return Authorisation Number)
Grilleries.com does not sell any fakes or copies.
Orders
All prices listed in GBP(£) include VAT.
Grilleries.com does not operate a price-matching policy.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card, or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
The price of a product shall be as stated on the website at the time you place your order, except in the case of obvious error. If we discover an error in the price of a product you have ordered and are unable to supply that item to you at that price we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned but will advise you of this.
We may not be able to accept your order if the product you ordered is out of stock or discontinued or if there is a problem with authorisation of the payment on your credit card. In any of these instances, our Customer Service team will contact you.
Grilleries.com reserves the right to cancel or refuse orders at any time and restrict quantities of certain items.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
Delivery
Delivery within the UK is £4.99 (Ex VAT)
We do not currently offer delivery to international destinations.
If Grilleries.com is unable to fulfill part, or all of your order due to stock becoming unavailable we will refund your payment for those items. Grilleries.com will not be obliged to offer any additional compensation in any form for disappointment suffered.
During periods of severe weather conditions (e.g. floods, gales, snow) or sale periods / busy periods (e.g. Christmas) deliveries may take a little longer than we’d hope. In these circumstances, we aim to keep our customers updated where we can and we will amend our delivery estimates accordingly. Where possible, we advise all our customers to plan their orders with plenty of time to avoid disappointment.
During Stock Takes there may be a slight delay in order processing but orders will still be delivered within advertised delivery times.
Once delivery has been made to you, the products ordered will become your responsibility, except in relation to products that are damaged or faulty upon delivery, or have been delivered incorrectly, we will not accept any liability for their loss, damage, or destruction after they have been delivered.
Undelivered Items
Please notify us if your order has not arrived within 7 days and we will investigate with our courier. Failure to do so will prevent us from being able to process your non-delivery claim, and subsequently, we will be unable to offer you a refund.
Please contact us either by calling 0333 044 3747 Monday to Friday, between 9am and 5pm, or by emailing cs@grilleries.com.
Unfortunately, no compensation will be given in the rare event of a non-delivery.
Payments
We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta, or PayPal. Grilleries.com will not be liable for charges or payment processing fees, should they apply, associated with your chosen method of payment.
Cancellation
Once your order has been accepted into our warehouse we are unable to make any changes to your order. We may be able to cancel your order if you contact us within 30 minutes of receiving your order confirmation (Monday - Friday 9am - 5pm) however this cannot be guaranteed.
The best way to get in touch would be to call our Customer Service team on 0333 044 3747 Monday to Friday, between 9am and 5pm. Due to the fast action required, we do not recommend using email to do this.
Once again, we are unable to guarantee any requests to cancel.
If you change your mind or want to return your item then please see our Returns information page for more details.
Returns
If you decide that you'd like to return the order once you have received it, please return the unused product to us in the same condition you received it, together with the original packaging by following our Returns Procedure within 60 days of purchase.
If you receive an item that is incorrect, you must notify us within 72 hours. We will replace the product or refund your payment, as appropriate.
For full information about how to return an item, view our returns page.
Refund Policy
You will be refunded in full via the original payment method. We will process the refund as soon as possible once the product has been received, but please allow up to 14 days from when we receive the product back from you.
Refunds will be processed via the original payment method unless otherwise agreed by management.
Security
Grilleries.com does not store any credit or debit card details, all card payments are made through PayPal Pro payments.
In accordance with the Data Protection Act 2018, we do not supply any of your details to a third party, unless you have given Grilleries.com express permission to do so.
General
We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Website, provided that any such change will not affect any purchases you have made before the change is implemented.
If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.
If you wish to contact us please either email cs@grilleries.com or call us on 0333 044 3747. Our working hours are Monday to Friday, 9am to 5pm, and our friendly Customer Services Team will be happy to assist you. Please note that whilst every effort is made to deal with all inquiries within 24 hours during the working week, we do operate an email system so all emails will be dealt with in the order received, and sometimes a response may take a little longer than 24 hours.
Any complaints should be made in writing either by post to NCL Limited or by emailing cs@grilleries.com.
Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. You will be informed of all progress.